FAQ's

AT Trov4me.com

we strive to achive customer satisfaction in all of our dealing with our customers. And provide them best service in terms of products and user experience on the website.

In terms of products we do our utmost to bring you the best product and in the best quality and deliver this to you in the best of the way. However things happen even with the stringest quality control, and we have controls / processes in place to provide customer satisfaction if something has gone wrong.

Refunds & Returns:

All products are carefully checked before being shipped, however it can happen a quality defect has slipped through.

For the leather bags, we have many styles and designs, which include antique and vintage look, which is the way product is supposed to look and feel. So be careful how you choose the product. It could still be perfect, or should be say not the perfect look, but distressed which is what is supposed to be.
But still if you believe that you have received a damaged / defective leather bag, please contact us for replacement or refund

Goat Leather Products:

Genuine Goat Leather by nature has some scars (due to markings / cuts on goat skin) which reconfirms it’s 100% genuine leather and gives a perfect vintage look. Each bag also has different shade of color and might be littel different from the given picture, which make each bag unique. Goat leather has a bit of stronger smell, but this does fade after a few weeks.

Returns (Damaged and Defective Leather Bags):

If you are not completely satisfied with our Leather Bags, and want to return, you can send them back to us fr a refund. Refund must be postmarked within 3 weeks of receipt of goods.
Our returns policy for Leather bags has a limit of 5 days. If 5 days have gone by after you hahve received the order (bag). Then unfortunately we will not be able to offer you a refund or echange.
To be eligible for a return, your item must be unused and in the same condition as you received it. And it must also be in the original packaging.

Change of Mind Returns / Exchanges:

Leather Bags

We do wish you to apprecaite our product and be proud of your purhcase. But we do understand that sometime you have a change of mind. We can exchange / return the leather bags, just email us a support@trov4me.com, and we will take care this. But with the following conditions and the time limitations as mentioned above;

The bag must be accompained by the original invoice.

The bag must be unused and in saleable condition.
Refunds will be applied via the original payment methods
The customer should email within 5 days of receiving the items
Return shipping charges are non-refundable
Shipping costs will also payable on the exchanged product /bags being sent out to you.

In some cases we will offer repairs or will pay for the repair if the damage is very small or is caused by shipping partners.

Refunds (if Applicable)

Leather Bags

Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days. Please read the disclaimer carefully mentioned below every product description before purchasing.

Shipping Methods / Delivery Times:

Leather Bags

Leather bags are shppid via express delivery services, like DHL, FEDEx etc, and we expect the deliveries to reach world over with 7 to 10 working days. However there can be unforeseen delays experienced sometimes. Like congestion at airports etc, but we expect these to be minimal.

NOTE:

Delivery time only starts after the payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives, a notification will be left in the mailbox to arrange re-delivery or pick up from the courier warehouse as per the case for the courier. A re-delivery cost might occur if you are not home at the arranged time, please check this with courier.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 15 business days, please contact our customer service team.

Pick up

Pickup or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.