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FAQ

Shipping Times:

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Below is the progress of your order:

First: After you finish placing your order, it will be captured and transfer to "Processing" process. This process would take 1-3 days to complete.

Second: After the "Processing" process, your order will be ready to be shipped out. We will send you the tracking number via the email that you used when placing your order. 

Depending on your country and the shipping method the delivery time can vary. For example DHL will deliver withing a week or so, while the normal Registered mail will take anywhere between 21 - 27 days.

* Please note that shipping in Holiday season would take 5 - 7 business days more than usual.

Note: In the currrent environment of Crona Virus the delivery times are being impacted, and some customer deliveries are getting delayed. However we are trying to manage delivery times as advertised, and will keep the customers up-to-date with their delivery status.  

 

HOW CAN I TRACK MY ORDER?

After we have shipped your order out, an email which is entitled "A shipment from order #xxxxx is on the way" will be sent to the email that you used when placing your order.

After that, click to the blue button "View your order" then you will land on your order's status page where you can track your order.

To Track your order simply take the tracking number provided and paste it into Track Your Order page on the website.

Simply click  enter on the tracking code provided on the tracking page to check your order's status.

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

WHY DO I HAVE TO PAY AN EXTRA FEE FOR SHIPPING COMPANY TO RECEIVE MY ORDER?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

WHERE DO WE SHIP FROM?

All products and shipments will be shipped from Various Warehouses WorldWide

 

Shipping Methods

HOW DO YOU SHIP AND WHAT IS THE PRICING?

Pls see the Shipping policy for detail on shipping methods

WHY DIDN'T MY ORDER COME IN ON PACKAGE?

Our warehouses are located in different locations in China. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

WHERE DO YOU SHIP TO?

We ship worldwide!

 

ARE THE BRANDED WTAHCES BEING SOLD BY TREASURE TROVE GENUINE 

All watches sold from CreationWatches are 100% genuine, authentic and brand new. We do not sell used, previously owned, replica, or imitation watches. All watches are shipped in watch box with documents. Our thousands of customers from around the world will testify to the authenticity of our watches and our service.

IS TREASURE TROVE AN AUTHORIZED DEALER? 

We are not authorized dealers for the brands we carry, because we want to offer you lower prices. We source our watches from distributors around the world. All our watches are 100% genuine, authentic and brand new. We have a long history of satisfying customers with 100% brand new, complete, authentic watches, attentive customer service, and fast shipping. We believe that the benefits we offer make us the best choice to satisfy your watch needs. We hope you agree, and we look forward to serving you.

HOW CAN YOU SELL WATCHES ATT SUCH A REDUCED RATE?

We source our watches from distributors from around the world at wholesale prices. Since we are online-only we also save on the usual high-street retail costs. And we are able to pass on the savings to you. Due to our high volume we also get discounted shipping rates from couriers so we are able to offer you free shipping or very low shipping rates!

Payment

HOW CAN I PAY FOR MY ORDER?

We offer safe shopping and accept payment via Stripe & PayPal, Credit card, Mastercard, Debit card or VISA. So you can choose the most suitable one for you. All products are set in AUS Dollar, but our system will automatically show you prices in your currrency to make it easy for you when placing order.

 

Payment Issues

WHY COULDN'T I COMPLETE MY ORDER BECAUSE OF "ZIP CODE DOES NOT MATCH" ERROR?

This error typically occurs when the billing address entered does not match what is on file with your financial institution.  

Firstly, please attempt your order again with updated billing information. Please be informed that you need  to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification. 

Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, please contact your issuer bank to figure it out.

 

Privacy Policy

HOW CAN I TRUST YOUR STORE TO PROVIDE MY CARD INFORMATION?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

WILL MY CARD'S INFORMATION BE KEPT OR STOLEN?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

Managing Your Order

ORDER

First of all, visit our store at: https://trov4me.com

Choose products that you love, then click "Add to cart" and "Check out".

Then fill in your information and pay.

That's it! Very easy.

 

Post Purchase

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.

If you received a defective/damaged item, please kindly contact us by sending an email to support@trov4me.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem. 

There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and we refund you 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.

 

Still Need Help

Can not find the answer you need? Contact us: support@trov4me.com 

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